Shipping and Return Policy – Fit Ekmek
At Fit Ekmek, we are committed to providing our customers with healthy, fresh, and safe bread. We prepare, package, and deliver our products to high-quality standards. We prepare all our products fresh daily and ship them the same day, then deliver them promptly to our delivery team. This ensures your bread arrives fresh and in perfect condition.
We understand that shipping conditions and unexpected errors can occur, so we offer a flexible return and exchange policy. This applies in the following cases:
The product has been opened or damaged prior to delivery.
The product has been damaged during shipping.
The order has arrived incomplete or incorrect.
In these cases:
The shipping team will collect the product from the customer’s address.
The product will be replaced completely free of charge, with no additional charge.
If there is a missing or incorrect order, the customer will be contacted and offered the following options:
A partial refund of the paid amount, or the missing or correct product will be shipped free of charge.
Your Satisfaction is Our Priority
We believe that customer trust is built not only on product quality but also on service quality. That’s why we’re always ready to listen to your feedback and suggestions to continuously improve your experience.
Important Notes:
Any issues must be reported via our communication channels (WhatsApp, phone, email, or social media) within 24 hours of receiving your order.
To simplify the return and inspection process, please keep the product in the same condition as received.